Grrr!
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<rant>
If you are a company struggling to make people feel safe with your product, like United Airlines, then the impression that you don’t know what you are doing is probably not a good thing.
I have tried three times now to navigate their menu to reschedule a plane reservation; three times now I have been dumped at the Your-call-is-important-to-us–busy-signal dead end. I mean, “Beep-beep-beep,” dead end.
I guess that’s an intimation that they don’t allow that.
</rant>
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